spa policies
Cancellation Policy
All first-time clients are required to give a $50 deposit for their consultation, which will be applied towards any products or procedures at Renaissance MD. If you no-call/no-show or cancel less than 24 hours before that appointment, the deposit is lost. If the client does not wish to do a procedure that day, a $50 Renaissance MD gift card will be issued and can be used within a 30-day period of the initial appointment date, or can be gifted to a friend to use.
With consecutive no-shows, we reserve the right to require prepayment for treatments in order to hold an appointment, apply the full treatment cost for future cancellations or no-shows, and/or refuse.
Thank you for understanding.
Late Policy
We understand that emergency situations can happen from time to time, and we will do everything we can to accommodate you. In non-emergency situations, if you are over the grace period time (15 minutes) and depending on your service, we may ask you to reschedule your appointment so that our punctual clients are not inconvenienced. We thank you for your cooperation and understanding.
Right to Refuse Service
Renaissance MD has the right to refuse service to any individual who acts aggressively or inappropriately against another client or member of our team.
Laser Hair Removal Cancellation Policy:
Failure to notify our office at least 24 hours in advance of any cancellation/re-scheduling or if you no-call no-show, will result in losing 1 session.
How We Use Your Information
We use the information to allow us to better service you in responding to your customer service requests, to quickly process your transactions, to fulfill a gift purchase, or to administer a contest, promotion, survey, or other site feature.
We will never share or sell your Usage Data or Personal Information with any third party without your permission.
Email & Communications
​When you give us your e-mail address , you agree that we may send you periodic e-mails.
You may opt-out at any time to stop receiving e-mails from us.
The Information We Use
When ordering or registering, we may ask for your:
Name | E-Mail Address | Mailing Address | Phone Number | Credit Card Information
We also collect information about gift recipients, so we can better fulfill the gift purchase.
Products Ordered Online
When you order, you affirm that you are at least the age of majority in your state of residence, and are fully able and competent to enter into and accept the terms set forth in this Privacy Policy.
Cookies
The Web site uses "cookies" to help this Spa personalize your online experience, to determine how people are using the site and to help us improve it.
A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Advertisements and Links
This Site may display advertisements and links for third-party websites, products and services. Information you provide directly to third parties and information collected from you by third parties in connection with your use of their websites, products or services will be subject to such third parties’ privacy policies and not this Privacy Policy.
Modifying and Deleting Your Personal Information
If you would like to modify or delete, from our database, any Personal Information you previously submitted to us, please contact us with your request. Please note that any Personal Information that we have copied may remain in back-up storage for some period of time after your request, and that if you delete certain Personal Information you may not be able to use the Service in the future without re-submitting such information. Also, please note that we will maintain Usage Data and Personal Information in our database whenever we are required to do so by law.
Security
We have implemented reasonable measures to help protect your Personal Information and Data Usage from loss, misuse, or unauthorized access or disclosure. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its security.